F A Q
Q1. Are you factory?
Yes.Coolrun is one of the top professional manufacturer engaged in R&D,production of electric scooter
Q2. How many employees in your factory?
Skilled workers :120
R&D Technician:40
QC:10
Q3.What's the delivery time?
3-7 workdays for samples, 15-25 workdays for mass production
Q4.What's your payment term?
We accept T/T, L/C,Western Union and PayPal.
Sample order: 100% paid in advanced.
Formal order: 30% as deposit, balance will be paid before shipment.
Q5: Can you support OEM or ODM?
Yes, we can.please email our salesman your customized detailed spcs and confirm they’re truly correct before production.
Q6. What is the transportation?Depend on customer’s request. Normally, sample order we suggest ship by express. Bulk order can ship by sea.
Q7. How to get a quotation?
Please contact our sales and email them the product and quantity you want, please remember leaving your company information and contact information,then our salesman can reply you in 24 hours
Q8. What's your warranty terms?
One month for tyre,one year for Battery, controller and motor.
Q9: Can I mix different models in one container?
Yes, different models can be mixed up in one full container.
Q10: How does your factory do regarding the quality control?
Quality is Culture. We always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before packing and shipping.
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